Sikuwd is committed to protecting the privacy and personal data of every user. This document clearly explains how we collect, use, store and protect your information in line with best data protection practices.
Sikuwd takes seriously our responsibility to protect the privacy of all platform users. This Privacy Policy explains in detail how we handle your personal data — from the point of collection through to storage and deletion when it is no longer required.
As an online gaming platform operating for Malaysian users, we comply with the data protection requirements set out under the Personal Data Protection Act 2010 (PDPA) of Malaysia. Every data handling process we carry out has a clear legal basis and legitimate purpose.
Our Core Principles: Your data is collected only for stated purposes, retained only as long as necessary, never sold to third parties for marketing, and protected with the latest security technology at all times.
By using the sikuwd platform, you agree to the data collection and usage practices described in this Privacy Policy. If you do not agree, you are advised to discontinue use of our services and contact us to close your account and request data deletion.
Sikuwd collects your personal data through several means — directly when you register or interact with the platform, and automatically through standard tracking technologies as you browse our platform.
| Data Category | Example Information | Collection Methods |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Registration & KYC |
| Contact Data | Email address, phone number, residential address | Account registration |
| Financial Data | Bank account details, e-wallets, transaction records | Deposits & Withdrawals |
| Technical Data | IP address, device type, browser, operating system | Automatically upon access |
| Usage Data | Games played, bets placed, session duration | Automatically during gameplay |
| Communication Data | Support conversation records, complaints, feedback | Interactions with support |
We also collect data you provide voluntarily, such as game preferences, account settings, and customer satisfaction feedback. All data collection is intended to enable us to deliver a better and more secure service to you.
Important: sikuwd will never request sensitive information such as your full password, ATM card PIN or credit card CVV number through any communication channel. If you receive such a request, it did not come from us.
The personal data we collect is used solely for lawful and stated purposes. The following are the primary purposes for which your data is used on the sikuwd platform:
Controls in Your Hands: You may withdraw consent to receive marketing communications at any time via your account settings or by contacting our support team. Withdrawing marketing consent will not affect your core account services.
Sikuwd does not sell, rent or disclose your personal data to third parties for their own commercial marketing purposes. However, there are certain situations where we need to share your information with carefully selected parties:
All third-party service providers we engage are required to adhere to data protection standards equivalent to our own through legally binding data processing agreements.
Important Note: In the event of a corporate restructuring, merger or business acquisition, user data may be transferred as part of the business assets. Users will be notified before data is transferred and will be subject to the new privacy policy.
Protecting your personal data is among sikuwd's highest priorities. We implement multiple layers of technical and organisational safeguards to ensure your data remains secure at all times:
While we take all reasonable precautions, no security system is entirely foolproof. We encourage users to also take personal measures such as using strong passwords, enabling two-factor authentication and never sharing login credentials with anyone.
Incident Response: In the event of a data breach that may affect the rights and freedoms of users, sikuwd is committed to notifying affected users within 72 hours of becoming aware of the incident.
Sikuwd retains your personal data only for as long as it is needed for the stated purposes or as required by law. The following are our data retention guidelines:
Once the retention period expires, data is securely deleted using methods that ensure it cannot be recovered. Data stored on physical media is subject to secure destruction procedures.
The sikuwd platform uses cookies and similar tracking technologies to enhance user experience and analyze platform usage. The following are the types of cookies we use:
You can manage cookie usage through your browser settings. However, disabling certain cookies may affect the functionality and experience of the sikuwd platform. For more information on managing cookies, refer to your browser's help documentation.
Cookie Information: sikuwd does not use third-party cookies for advertising purposes that track your activity across other websites. Our tracking is limited strictly to activity within the sikuwd platform.
As a sikuwd platform user, you have the following rights regarding your personal data held by us. All rights requests may be submitted to our privacy team via email or live chat:
We will process all rights requests within 30 working days. If your request is complex or you have submitted multiple requests, we may require an additional 30 days, up to a maximum of 60 days, and will notify you accordingly.
The sikuwd platform is for adult users aged 18 and above only. We do not knowingly collect, store or process personal data of individuals under the age of 18.
Should we discover that we have inadvertently collected data from individuals under the age of majority, we will take immediate action to delete that information and close the relevant account. Parents or guardians who suspect their child has registered on our platform without permission are encouraged to contact us immediately.
Strict Warning: Providing access to the sikuwd platform to individuals under 18 is a serious violation of our Terms and Conditions and may breach local laws. We apply strict age verification procedures during registration and throughout the KYC process.
Sikuwd reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements or changes to the services we offer.
When material changes are made to this Privacy Policy, we will:
We encourage you to review this page periodically. Continued use of the platform after any changes take effect constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data by sikuwd, please contact our privacy team through the following channels:
For formal data rights requests, please clearly state the type of request, your registered account number and the required identity verification details so we can process your request promptly and accurately.
Official Complaint: If you are not satisfied with how we handle your data after contacting us, you have the right to file a formal complaint with the Department of Personal Data Protection Malaysia (JPDP) or the relevant regulatory authority.
You are more than just a user — you own your data. Here are the rights we fully uphold.
You may request and receive a complete copy of all personal data we hold about you within 30 working days.
Inaccurate or outdated data can be corrected upon your request. Corrections are processed within 14 working days.
You may request the deletion of your data in certain circumstances, except where retention is required by law.
Receive a copy of your data in JSON or CSV format, transferable to another platform upon request.
You may object to the processing of your data for marketing purposes at any time without providing a reason.
In certain situations, you may ask us to restrict how your data is processed while a dispute is being resolved.
Your data is protected by multiple layers of technical security and strict organisational procedures.
All data transmitted between your device and sikuwd servers is protected with industry-standard 256-bit SSL encryption. No third party can intercept or read your data in transit.
Sensitive data such as financial information and KYC documents is stored in encrypted format at the database level. Even in the event of unauthorised access, the data cannot be read without the encryption key.
Our cybersecurity team monitors the platform around the clock using automated threat detection systems and behavioural analysis to identify suspicious activity before it causes harm.
User data is accessible only to staff with a legitimate operational need. All access is logged and regularly audited to ensure no internal misuse occurs.
Independent cybersecurity experts conduct comprehensive audits of our systems on a regular basis. Audit findings are used to further strengthen the security defences of the sikuwd platform.
All our data handling practices are designed to comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia. Compliance is reviewed periodically by our legal advisory team.
Now that you understand how sikuwd protects your privacy, register an account today and enjoy a gaming experience that is fully safe, fair, and transparent.